At Lawn Lovers, we work hard to guarantee complete safety. All the products we use in weed control and our other services are regulated and approved by Health Canada, and we closely follow all regulations and licensing requirements to keep you and your family safe.

To ensure complete safety, we recommend that after our weed control products are applied you stay off the lawn until it has dried. Children and pets should stay off the lawn for at least 12 hours after the treatment.

We’ll always notify you the day before we plan to perform a lawn treatment or other service, either by email, text, or phone call. If the time or date doesn’t work for you, we’re happy to reschedule for a time that suits you better.

If Lawn Lovers fails to perform the service within the appointment timeline communicated to the customer, the customer will be entitled to a full refund for that service.

In all other circumstances, services are non-refundable.

Season-long service agreements are non-cancellable and non-refundable once accepted and remain in effect for the full service term.

Lawn Lovers Services do not operate on auto-renewal.

Spots for these specific packages are reserved for returning clients:

• Weed Control Package
• Basic Package
• Lovers Package
• Lovers+ Package
• Complete Package
• Complete+ Package
• Weekly Lawn Mowing
• Snow Removal

Before the season begins, clients who previously booked these packages will receive an email invoice with the option to continue. Services will commence once confirmation is received.

Clients who have booked any other services not listed above will need to reach out to book for the upcoming season, as spots for those services are not automatically reserved.

Clients who renew early receive:

• Priority scheduling for early-season applications, spring clean-ups, and mowing start dates
• Guaranteed spot reservation before availability opens to new clients
• Repeat client discount as a thank-you for your continued support
• Earlier service dates during peak spring demand
• Continuity of care from a team already familiar with your property

We recommend renewing as early as possible to secure your spot and preferred service timing.

At Lawn Lovers, customer satisfaction is at the core of everything we do, and we are committed to delivering outstanding results for your lawn.

For lawn mowing, spring clean-up, power raking, aeration, hedge trimming, flower bed maintenance, and fall clean-up services, we allow a 48-hour inspection period following completion. During this time, any concerns or issues brought to our attention will be promptly addressed and corrected.

For herbicide and pesticide applications, if results are not as expected within two weeks of treatment, please contact our team and we will return to reassess and take appropriate corrective action.

Yes – before any treatment we ask that you mark out any sprinklers or other appliances and fixtures on your lawn so that they’re easily noticeable by our team, especially before lawn mowing or deep core aeration. This helps our team avoid causing any damage to your sprinklers or other fixtures, and helps us to avoid damaging our own equipment, too.

We’ll ask you to mark out sprinklers and other fixtures when we send out your pre-appointment notification. If sprinklers or other fixtures are unmarked, we are unable to cover any damages caused during treatment.

Watering your lawn can wash off any weed control treatments and reduce their effectiveness. As such, we recommend that you avoid watering your lawn for at least 12 hours following a weed control treatment.

Yes – as long as the fertilization treatment wasn’t applied at the same time as weed control. Make sure to check your appointment notification for details of all the services we’ve carried out before you water your lawn to make sure you don’t wash away any treatments we’ve applied.

No. We do not offer one-time or individual treatments. Our services are available exclusively through our season-long lawn care packages, which are designed to provide consistent care and the best results throughout the growing season.

Absolutely! No matter what state your lawn is in, Lawn Lovers can provide the treatments it needs to refresh, regenerate, and rejuvenate. If your lawn is in particularly bad shape, we recommend the Lovers or Lovers+ packages for a comprehensive suite of treatments that will give your lawn a new lease of life and help it to grow back thicker, greener, and healthier.

Technically, you can – however, you probably won’t get the same results! Lawn Lovers are certified professionals in lawn and garden care, with years of experience giving us the skills and knowledge needed to successfully breathe new life into tired lawns and keep healthy lawns looking fresh, green, and lively.

We use only the best weed control, fertilizer, and soil conditioning products, and we choose the perfect seed types for your lawn to ensure the best possible results. We also have a wide range of professional equipment that helps us to carry out our treatments and services to the highest level of quality.

No – there’s no need for you to be at home as long as you leave any gates or other access controls open to allow our team to get to your lawn or provide us with other access instructions if necessary. We’ll notify you of the time and date of your treatment in advance so that you can let us know whether you’ll be in and provide any instructions – or you can reschedule for a time and date that better suits you if necessary.

No, our teams do not operate during adverse weather conditions. Rain, high winds, and heat waves can significantly impact the effectiveness of our treatments. Additionally, operating heavy equipment on wet lawns can cause damage.

We only work in ideal weather conditions to ensure your lawn is not damaged, the treatments are effective, you receive the full value of your service, and we fulfill our responsibility to the environment.

We don’t have an exact answer for this, as it will depend on several factors such as the condition of your lawn before treatment, the treatments we apply, weather conditions, the time of year, and more. However, we use high-quality, professional-grade products and work to extremely high standards to ensure that you see improvements in your lawn as soon as possible – in many cases, this can be in as little as two or three weeks, or even quicker!